Good for your business. Good for your customers.

Change is tough, but we're here to help. Discover the benefits of heat pump water heaters (HPWHs) while gaining the tools and confidence needed to sell and install them.

When we hear back from customers, they’re excited to save money and have their electric bill go down, and overall excited about the opportunity to have a heat pump water heater.

Hank | Installer from Montana

  1. 1.

    Business Opportunity

    Get ahead of the market to ensure you stay competitive. Familiarizing yourself now with HPWH technology, its benefits, and local incentives will ensure you can meet customer demand.

  2. 2.

    Performance Assurance

    Your customers will appreciate the features that come with a HPWH like a 10 year warranty, leak detection, and auto-shutoff.

  3. 3.

    The New Standard

    A new Federal standard is scheduled to go into effect in 2029, so now is the time to establish yourself as a HPWH expert.

Training is easier than you think.

Whether in-person or online, find a time and place that works best for you. And best of all, it’s free.

No-Cost On-Demand Training

Two online courses that will provide you with the knowledge, resources and support to increase technical understanding and familiarity with electric heat pump water heaters. CEUs available for Northwest installers.

Explore Our Resources

Upcoming Events

Webinar
 5:00 am  PDT,  April 21, 2026
Hosted by: Advanced Water Heating Initiative

Heat Pump Water Heaters: Live Contractor Training

Join NBI’s Advanced Water Heating Initiative (AWHI) for an online introduction to heat pump water heaters for contractors. Participants may join the April 21 and/or 22 sessions. Each session will focus on the installation requirements for models from different HPWH manufacturers. Each session will discuss:

  • Best practices for installation
  • How to educate your customers
  • Key differences between heat pump water heaters and standard water heaters
  • Programming and operating modes

Webinar
 5:00 am  PDT,  April 22, 2026
Hosted by: Advanced Water Heating Initiative

Heat Pump Water Heaters: Live Contractor Training

Join NBI’s Advanced Water Heating Initiative (AWHI) for an online introduction to heat pump water heaters for contractors. Participants may join the April 21 and/or 22 sessions. Each session will focus on the installation requirements for models from different HPWH manufacturers. Each session will discuss:

  • Best practices for installation
  • How to educate your customers
  • Key differences between heat pump water heaters and standard water heaters
  • Programming and operating modes

Webinar
 2:00 pm  PDT,  April 22, 2026
Hosted by: PG&E

Installing HPWHs in Small Spaces: Lessons from the Amazing Shrinking Room

Learn how installation conditions directly affect heat pump water heater (HPWH) performance. Drawing from real-world “shrinking room” lab experiments, this session explores space requirements, venting strategies, and the thermodynamics behind them. Participants will gain practical design tools and actionable guidance to improve efficiency in both new construction and retrofit installations.

In-person
 9:00 am  PDT,  May 5, 2026
Hosted by: Jefferson County PUD

Heat Pump Water Heaters: Technology Overview and Customer Solutions

Ready to grow your business and provide even more value for your customers?This free training from Jefferson County PUD and Hot Water Solutions covers:

  • Heat pump technology overview
  • Installation best practices
  • Rebates and promotions
  • Q&A

WA licensed plumbers can earn 2 CEUs.